SHIPPING PRICES:
FREE SHIPPING for all orders over 250,00 €
24,90 € for all orders below 250,00 €
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SHIPPING PARTNERS:
Italian orders are generally shipped via Poste Italiane or via UPS.
International orders are generally shipped via UPS.
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We do not ship to PO Box addresses as signature is required upon delivery.
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PROCESSING AND TIMING:
We want you to receive your new purchase as quickly as possible!
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ITALIAN ORDERS:
Unless otherwise stated on the product page, it typically takes 1-3 business days to process your order.
If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day.
Once processed, orders are shipped Monday - Friday from our Store in San Gimignano, Siena, Italy.
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INTERNATIONAL ORDERS:
Unless otherwise stated on the product page, it typically takes 3-5 business days to process your order.
If you place your order during the weekend or on a holiday, we'll start processing your order on the following business day.
Once processed, orders are shipped Monday - Friday from our Store in San Gimignano, Siena, Italy.
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International (non-EU) orders might be subject to be flagged in customs for collection of duties and tax on imports. In this scenario, shipping time can be significantly delayed and in some cases the customer is required to retrieve their package from the customs office.
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DUTIES:
International (non-EU) customers are responsible for all duty and taxes associated with the importation of merchandise.
All parcels shipped outside of the EU are shipped DDU (Delivered Duties Unpaid), meaning that it's the customer's responsibility to pay for any of the destination country's customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives.
Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
Please also note that in case that, for any reason, a customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the refund due.
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RETURNS:
We accept un-used items purchased from Galleria-j.com within 14 days from the date of delivery on all European (EU) orders.
Return delivery costs are at the customer’s responsibility.
International (non-EU) orders are currently not eligible for returns.
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Please send returns to:
GALLERIA J
Via San Matteo 49/51
53037, San Gimignano, Siena
Italy
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REFUND:
Once we receive your return, please allow up to 5 business days for us to process your refund.
Once your return has been processed, you will receive a notification email that your refund has been processed & issued.
Please note that any potential return shipping charges will not be refunded.
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STILL HAVE QUESTIONS?
Contact us at shop@galleria-j.com